Refund policy

Overview

We want every customer to be fully satisfied with their purchase. Each item is carefully inspected and packed before shipping to ensure the highest quality. However, if you are not completely happy with your order, we are here to help.

By placing an order from our store, you agree to the terms outlined in this Return & Refund Policy.

Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in original condition
  • The item must be returned with original packaging (if applicable)
  • Return requests must be made within 14 days of delivery

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Custom or personalized products
  • Items marked as “final sale”
  • Items that have been washed, worn, or damaged after delivery
  • Gift cards (if applicable)

Refunds

Once your return is received and inspected:

  • We will notify you about the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method
  • Refund processing may take 5–10 business days depending on your bank or payment provider

Shipping fees (if any) are non-refundable, unless the return is due to our mistake (wrong or defective item).

Exchanges

We only replace items if they are:

  • Defective or damaged
  • Incorrect item received

If you need an exchange for the same item, contact us and we will guide you through the process.

Shipping Returns

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Order Issues

If there is any issue with your order such as:

  • Wrong size
  • Damaged product
  • Incorrect item

Please contact us within 7 days of receiving your order, and we will resolve it as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company (processing time may vary)
  3. Contact your bank (sometimes there is processing delay)

If you still have not received your refund after these steps, please contact us directly.

Contact Us

If you have any questions regarding returns or refunds, feel free to reach out to us. We are always here to help and make sure you have a smooth shopping experience.